Privacy Policy

Climb Software LLC
Effective Date: May 22, 2025

Climb Software LLC ("we," "our," or "us") operates a productivity and business mobile application (the "App"). This Privacy Policy describes how we collect, use, and protect information about you when you use our App. By accessing or using the App, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Account and Contact Information

When you create an account or contact us, we may collect:

  • Full name
  • Email address
  • Phone number (if provided)
  • Company or organization name
  • Job title or role
  • Any other information you voluntarily submit

1.2 Payment Information

If you purchase a subscription or in-app feature, we collect billing details necessary to process your payment. Payment card numbers and financial credentials are handled directly by our third-party payment processor (e.g., Stripe or Apple/Google in-app billing) and are never stored on our servers. We do retain:

  • Subscription tier and status
  • Transaction history and purchase dates
  • Billing country and last four digits of payment card (for display purposes)

1.3 Device and Usage Data

We automatically collect technical information to operate and improve the App, including:

  • Device type, model, and operating system version
  • App version and unique device identifiers
  • IP address and general geographic region (city/state level)
  • Features accessed, session duration, and in-app events
  • Crash reports and performance diagnostics

2. How We Use Your Information

We use the information we collect to:

  • Create, authenticate, and manage your account
  • Deliver the App's productivity features and personalize your experience
  • Process payments and manage your subscription
  • Send transactional communications such as purchase confirmations, receipts, and security alerts
  • Send product updates and promotional messages (you may opt out at any time)
  • Analyze usage trends to improve existing features and develop new ones
  • Monitor for bugs, errors, and performance issues
  • Detect and prevent fraudulent or unauthorized activity
  • Comply with applicable legal obligations and enforce our Terms of Service

3. How We Share Your Information

We do not sell your personal information. We may share it only in these limited circumstances:

3.1 Service Providers

We work with carefully vetted third-party vendors who process data solely on our behalf, under contractual confidentiality obligations. These may include:

  • Payment processors (e.g., Stripe, Apple, Google) to handle billing securely
  • Cloud infrastructure providers for hosting and data storage
  • Analytics tools to understand aggregate usage patterns
  • Customer support platforms to manage help requests
  • Crash and error reporting services to maintain App stability

3.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity. We will provide notice via email or a prominent in-app notice before your data becomes subject to a different privacy policy.

3.3 Legal Compliance

We may disclose your information when required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our legal rights or the safety of our users.

3.4 With Your Consent

We may share your information with other parties when you explicitly authorize us to do so.

4. Data Retention

We retain your personal information for as long as your account remains active or as needed to provide services. Upon account deletion, we will delete or anonymize your personal data within 30 days, except where retention is required by law or necessary to resolve disputes or enforce agreements. Aggregated, de-identified usage data may be retained indefinitely.

5. Data Security

We employ industry-standard safeguards to protect your information, including:

  • Encryption of data in transit using TLS (Transport Layer Security)
  • Encrypted storage for sensitive account data
  • Access controls limiting data access to authorized personnel only
  • Regular security reviews and vulnerability assessments

Despite these measures, no system is entirely immune from security risks. You are responsible for keeping your account credentials confidential and should notify us immediately if you suspect unauthorized access to your account.

6. Your Rights and Choices

6.1 Account Data

You may access, update, or correct your account information at any time through the App's settings. To request deletion of your account and associated personal data, contact us at privacy@climbsoftware.com.

6.2 Marketing Communications

You may opt out of promotional emails by clicking the unsubscribe link in any marketing email or by contacting us directly. You will continue to receive essential transactional messages (e.g., receipts, security alerts) regardless of your marketing preferences.

6.3 Push Notifications

You can enable or disable push notifications at any time through your device's operating system settings.

6.4 California Residents (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you the following rights:

  • The right to know what personal information we collect and how it is used
  • The right to request deletion of your personal information
  • The right to opt out of the sale of personal information (we do not sell your data)
  • The right to non-discrimination for exercising your CCPA rights

To submit a verifiable consumer request, contact us at privacy@climbsoftware.com.

7. Children's Privacy

The App is designed for business and productivity use and is intended for users 13 years of age and older. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected information from a child under 13, we will delete it promptly. If you believe we have collected such information, please contact us at privacy@climbsoftware.com.

8. Third-Party Integrations and Links

The App may integrate with or link to third-party productivity tools, services, or websites. This Privacy Policy does not govern the practices of those third parties. We encourage you to review the privacy policies of any third-party services you connect to the App, as we have no control over their data practices.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we make material changes, we will notify you by updating the effective date above and, where appropriate, by sending an in-app notification or email to your registered address. Your continued use of the App after such changes take effect constitutes your acceptance of the revised policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us:

Climb Software LLC
Privacy Inquiries: privacy@climbsoftware.com

We will respond to all inquiries within 30 days.